Create and manage warranty claims 

A store with a wide range of products will inevitably have a large number of warranty claims to process each day, especially in industries like electronics, handbags, footwear, etc.  

GoSELL’s warranty claim management system helps you optimize the claim processing workflow, from receiving and inspecting to repairing and returning products to customers. In this article, let’s explore some steps to effectively manage warranty claims.

Step-by-step Guide: 

Step 1: Log in to the GoSELL admin page (Link: https://admin.gosell.biz/login). 

Step 2: On the GoSELL admin dashboard, click on the Warranty section and select Warranty Card. 

Step 3: The system will display a list of all customers’ warranty cards. Click on the warranty card of the customer for whom you want to create a warranty request and select Create Ticket. (Note: The warranty card must still be valid). 

Step 4: On the Create Ticket form, you need to fill in all the required fields, including:  

• Title. 

• Description. 

• Customer information (phone number, address, warranty card ID). 

• Ticket progress (assignee, priority, due date). 

Step 5: Click Save Ticket button to complete the creation of the warranty claim or Cancel to reject.  

If you encounter any difficulties during the process, please contact the GoSELL Customer Support team via email at [email protected].