Create and manage support requests 

Creating and managing support requests plays a crucial role in helping you quickly resolve any arising issues, allowing for effective tracking and management of requests. This improves customer experience and satisfaction. Additionally, the ability to easily search for and monitor the status of requests saves time and optimizes the support process. 

Follow the guide below from GoSELL to create and manage support requests for your store. 

Step-by-step guide: 

Create a support request 

Step 1: Log in to the Admin Page at https://admin.gosell.biz/. 

Step 2: Click on the Support section. 

Step 3: Click on Create a ticket to create a new support request. 

Step 4: Enter the following information: 

• Support Department (e.g., Product Development, Customer Service, etc.). 

• Subject: A short and clear subject describing the issue to be resolved. 

• Description: Provide detailed information about the support needed, including specific details about the issue, request, or question. 

• Email: The contact email for the support department to address the issue quickly. 

• Attachment: Files or images related to the support request. 

Step 5: After completing the information, click Create to finish. 

Manage support requests 

Step 6: Once a new request is created, it will be displayed on the My tickets page. Here, you can track the following metrics: 

• Number of requests. 
• Number of new requests. 
• Number of reopened requests. 
• Number of staff answered. 
• Number of customer answered.

Below this, there is an information table with: 

• Ticket ID. 
• Subject. 
• Status. 
• Department. 
• Created by. 
• Updated by. 

Step 7: Additionally, you can easily search for requests by entering the request ID or subject in the search box. 

This is a guide for creating and managing support requests from GoSELL. Should you encounter any difficulties or inquiries, please contact the GoSELL Customer Support team by email at [email protected].