Comprehensive Customer Management,
Care, and Retention Solution
Comprehensive Customer Management, Care, and Retention Solution
Easily manage customer data and implement customer experience personalization programs to turn strangers into your loyal customers, maximize your business, and drive superior sales.
Are you struggling with customer management?
Discrete customer data
Customer information and behavior are dispersed between online and offline channels, making it difficult to synthesize a comprehensive customer portrait.
High customer churn rate
Not taking advantage of the available customer base, the redemption rate is almost zero, making the image of the brand become poor quality.
Wasted marketing budget
Advertising costs reach high potential markets but conversion rates are poor, remarketing to returning customers is not effective.
Customer experience is not seamless
Make you lose a significant amount of potential customers due to the heterogeneous experience across online and offline shopping channels.
Smart customer management system of GoSELL
Help you optimize your customer management process
Smart customer management system of GoSELL help you optimize your customer management process
Centralized and secure customer data management
Allow you to collect and store customer information from sales channels on a single management platform, helping to save management time, enhance security and limit customer data loss.
Website
Offline store
Easy to use, simple operation
With the customer data available on the system, you can easily perform the following operations:
Filter and find customers
You can filter customers easily by different elements (name, email, phone number, barcode, etc.) to capture customer information quickly.
Import/Export customer data
Allow you to import or export customer lists in bulk quickly with Excel files, saving maximum time and effort compared to manual methods.
Merge customer data
You can also merge one or more duplicate customer information together into a single customer, for convenience of tracking and nurturing.
Decentralize customer care
Allow you to proactively delegate the staff responsible for managing specific customers, giving customers the best quality of service.
Flexible customer segmentation
Allow grouping customers according to specific characteristics to build appropriate marketing and customer care programs.
Segment by order information
By total order purchased
By the total order delivered
By the total amount of goods purchased
By the date completed orders
Segment by customers profile
By date of account registration by customer
By the tags attached to customers
By installed client applications
Segment by purchased products
By all purchased products
By a certain product or products purchased
Segment by affiliate information
By affiliate account registration date
Build personalized marketing programs
for each customer group
Build personalized marketing programs for each customer group
Comprehensive customer care and outreach
An automated loyalty system
boosts repeat purchases
An automated loyalty system
boosts repeat purchases
Boost shopping and loyalty with a points
program.
Redeem points for membership ranks
based on purchase points. The system auto-updates
reward points and membership levels on customers' accounts, facilitating progress tracking.
Sync - automatically earn member points
Automatically update points every time your customer shops,
ensuring a
smooth experience wherever they shop,
be it in-store or online.
Upgrade memberships automatically and offer special deals to encourage repeat
visits.
Rewards program - Points redemption
Depend on the sales policy, you can freely set up a points-redemption
program and allow customers to use points for cash to pay for future orders.
This is a way to help you attract customers and make it impossible for them to leave
you.
- Customize the form of point conversion (Eg: 1,000 VND = 10
points).
- Set up point expiration dates to drive customers to shop.
- Clearly display how many points customers will receive through
each
transaction - easy to track.
Sync - automatically earn member points
Automatically update points every time your customer shops, ensuring a smooth experience wherever they shop, be it in-store or online. Upgrade memberships automatically and offer special deals to encourage repeat visits.
Rewards program - Points redemption
Depend on the sales policy, you can freely set up a points-redemption program and allow customers to use points for cash to pay for future orders. This is a way to help you attract customers and make it impossible for them to leave you.
- Customize the form of point conversion (Eg: 1,000 VND = 10 points).
- Set up point expiration dates to drive customers to shop.
- Clearly display how many points customers will receive through each transaction - easy to track.
Diverse promotional programs attract customers to shop
To effectively retain and drive shoppers, you can implement a variety of marketing programs, personalized for different customer groups, in just a few simple steps.
Buy X get Y
Easily set up promotion programs such as buy X get Y product, buy X get discount on Y product, etc. Motivate customers to buy more products in one purchase.
Discounts
Allows you to create a variety of discount codes on different sales channels to stimulate shopping demand and increase the frequency of customers' purchases.
Transmit automated promotion and
customer care
campaigns
Transmit automated promotion and customer care campaigns
Help you nurture and retain loyal customers and provide them with the best shopping experience.
Customer care and nurturing
Automate customer care with pre-set scenarios, build customer loyalty and increase your chances of selling.
Personalize customer experiences
Help you create promotional programs for each customer group and send them through email marketing.
Comprehensive customer understanding
with customer report and analysis
Comprehensive customer understanding with customer report and analysis
Help you determine the conversion rate of customers through statistics on the number of customers by each specific activity and time period.
Customers who have accessed the platforms
New customers registering a member account
Active customers
Inactive customers
Returning customers
Inactive customer alert
Time-bound customers purchase
Unsuccessful customers purchase
Capture customer behaviors
with detailed analytic reports according to various criteria
Capture customer behaviors with detailed analytic reports according to various criteria
Customer shopping behavior analytics
Customer segmentation
Customers tag
Membership levels
Branch/customer platform analytics
Website
Sales app
POS at the counter
Zalo
Particular branch
Customers demographic analysis
Age
Gender
Position