PROCESS OF SUPPORTING AND RESOLVING COMPLAINT

GoSELL and the seller are responsible for receiving complaints and assisting buyers in relation to the transaction at GoSELL

When a dispute arises, the company upholds the solution of negotiation and mediation between the parties in order to maintain the trust of members in the quality of services. GoSELL and follow these steps.:

Step 1: Buyer member complains about seller's products via email: [email protected], Members can reflect directly to the board of directors.

Step 2: Customer Service of GoSELL will receive complaints from the buyer member, depending on the nature and extent of the complaint, GoSELL will take specific measures to assist the buyer to resolve that dispute.

Step 3: In case that outside capabilities and authority of GoSELLthe management board will ask the buyer to take this case to the competent state agency for settlement in accordance with the law.

The buyer submits a complaint at:

MEDIASTEP SOFTWARE INC. VIETNAM

Address: Floor 12, VietJet Plaza Building, 60A Trường Sơn Street, Ward 2, Tân Bình District, Hồ Chí Minh City, Việt Nam
Hotline: 02873030800
Email: [email protected]

1. Regulations on complaints, warnings and disputes.

All posts that do not meet the following conditions will be locked:

The objects reflected are members of reactionary and anti-government.

The incident must be related to the aforementioned member's article and there must be concrete evidence.

There is insulting language, swearing, intimidation.

When a complaint must present concrete, clear evidence, and at the same time there must be:

+ Complainant's account.
+ Related evidence.

GoSELL respect and seriously implement the provisions of the law on the protection of the rights of buyers (consumers). Therefore, it is recommended that members post information of products and services on the platform to provide complete, accurate, honest and detailed information related to products and services. All acts of fraud and cheating in business are condemned and are fully accountable to the law.

Parties, including sellers and buyers, will have a responsible role to play in actively resolving the issue. For sellers, it is the responsibility to provide corroboting documents related to the incident that is causing conflicts to customers. For GoSELL will be responsible for providing information relating to the buyer and seller if requested by the buyer or seller (in connection with that dispute).

After the seller or buyer has resolved the dispute, the seller must report it to the management. GoSELL. In case of a conflicting transaction where the fault belongs to the seller: GoSELL will take measures to warn, lock accounts or transfer them to competent legal authorities depending on the extent of the violation. GoSELL will terminate and remove all information about the seller's products and services on GoSELL at the same time, the seller is required to compensate the customer satisfactorily on the basis of an agreement with the customer.

If through the form of agreement, it is still impossible to resolve the conflict arising from the transaction between the buyer and seller, then either buyer and seller will have the right to turn to the competent legal authority to intervene to ensure the legitimate interests of the parties, especially for the customer.

Process of supporting the reception and settlement of customer complaints about the quality of products and services being promoted or products and services used for promotion

   When customers want to complain about the quality of products, services are promoted on GoSELL  and follow these steps.:

Step 1: Buyer member complains about seller's products via email: [email protected], Members can reflect directly to the board of directors.

Step 2: Customer Service of GoSELLwill receive complaints from the buyer member, depending on the nature and extent of the complaint, GoSELL will take specific measures to assist the buyer to resolve that dispute.

Step 3: In case that outside capabilities and authority of GoSELLthe management board will ask the buyer to take this case to the competent state agency for settlement in accordance with the law.

The company will ask the buyer and the service provider to provide evidence of the incident. The Company is responsible for compensating customers if the vouchers or vouchers using the service issued by them are rejected by the partner according to the conditions announced on the website or on the voucher itself. After that, the Company will work with the service provider on the aforementioned violation.

The Company will assist the state agency in providing information about the supplier when requested in case the case is brought to justice in accordance with the law.